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WELCOME TO THE WAVEON PRIVACY POLICY

When you use WaveOn services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. Please take time to read it carefully. You can find controls to manage your information and protect your privacy and security when you Sign In to your account.

PRIVACY POLICY

Last modified: April 7, 2025

There are many different ways you can use our services – to authenticate a product and share information, to communicate with brand manufacturers or navigate to product purchase pages. When you share information with us, for example by creating a Wave On Account, we can make those services even better – to allow you to register products you purchased with just one click, to help you connect with manufacturers or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

Our Privacy Policy explains:

  • What information we collect and why we collect it.

  • How we use that information.

  • The choices we offer, including how to access and update information.

Your privacy matters to Wave On so whether you are new to Wave On or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us .

INFORMATION WE COLLECT

We collect information to provide better services to all our users – from figuring out basic details like your language preferences to more complex things like how you interact with our services.

Information You Give Us

Some services require you to sign up for a WaveOn Account. When you do, we’ll ask for personal information such as:

  • Identification Information: Name, email address, date of birth, phone number, postal address, and government-issued identity documents.

  • Preferences: Settings and preferences selected in the WaveOn app.

  • Communications: Survey responses and interactions with our Customer Support team, including chatbot communications.

Information We Get From Your Use of Our Services

We collect information about the services you use and how you use them. This includes:

  • Online Identifiers: IP address, domain name, geographic location.

  • Device Information: Hardware model, operating system version, browser type, screen size.

  • Usage Data: System activity, pages visited within WaveOn, clickstream data, form entries, chat sessions, inputs to AI tools, and engagement metrics.

We may collect this information using Cookies and other tracking technologies.

HOW WE USE INFORMATION WE COLLECT

We use the information we collect from all our services to provide, maintain, protect, and improve them; develop new ones; and protect WaveOn and its users. Specifically:

  • Providing Services: To enable features like fiat transfers or product registration.

  • Legal Compliance: To meet applicable laws and regulations.

  • Fraud Detection: To identify and prevent fraudulent activities.

  • Security: To safeguard the integrity of our services.

  • Customer Support: To assist with account-related issues using AI-supported tools when necessary.

  • Optimization: To analyze usage patterns for improving services and developing new products.

  • Marketing: To send newsletters, marketing materials, targeted offers (opt-out options available).

  • Consent-Based Activities: For additional purposes with your explicit consent.

  • Other Business Purposes: For operational needs as permitted by law.

INFORMATION WE SHARE

We do not share personal information with companies, organizations, or individuals outside of WaveOn unless one of the following circumstances applies:

With Your Consent

We will share personal information when you explicitly authorize us to do so.

For External Processing

We may share personal information with trusted third-party service providers who assist us in areas such as identity verification, fraud detection, payment processing, customer support (including AI tools), data analytics, IT infrastructure management, advertising/marketing services.

For Legal Reasons

We may share personal information if required by law or if we believe in good faith that it is necessary to:

  • Comply with legal obligations or enforceable governmental requests.

  • Enforce applicable Terms of Service.

  • Detect or prevent fraud or security issues.

Corporate Transactions

In the event of a merger or acquisition, we may transfer personal information as part of the transaction.

Professional Advisors

Personal information may be shared with legal or accounting consultants for audits or compliance purposes.

Other Business Purposes

We may share anonymized data for analytics or other operational purposes as permitted by law.

WHO WE SHARE YOUR INFORMATION WITH

WaveOn collaborates with trusted entities to provide its services:

  1. The brand you interact with via the WaveOn app.

  2. Infrastructure components like OpenAI and Pinecone for AI functionalities.

  3. Amazon Web Services (AWS) for data storage and processing.

COOKIES AND TRACKING TECHNOLOGIES

When you access WaveOn services, we place small data files called Cookies on your device. These Cookies help us:

  • Recognize you as a customer.

  • Customize services based on usage patterns.

  • Ensure account security by detecting irregular activities.

Third-party tracking technologies are not controlled by us. You can opt out of certain practices through platforms such as the Network Advertising Initiative or Digital Advertising Alliance.

ACCESSING AND UPDATING YOUR INFORMATION

Whenever you use our services, we aim to provide access to your personal information. If that information is incorrect, we strive to give you ways to update it quickly or delete it unless required for legitimate business or legal purposes.

To update your information:

  1. Sign in to your account at WaveOn My Account.

  2. Follow the instructions provided for editing or deleting your data.

CHANGES TO THIS POLICY

Our Privacy Policy may change from time to time. We will post updates on this page and notify users of significant changes via email if applicable. Please check this page periodically for updates.

For questions regarding this policy or privacy concerns, please contact us at WaveOn Support.